ADS Comment on Ofgem price cap announcement

Ofgem Price Cap November 23

Immediate release 22/11/23

Scottish households facing an increase in energy bills have been urged to seek support after Ofgem raised the price cap.The energy regulator today announced that average bills will rise by £94 from January 1, meaning a typical household will pay £1,928 per year.

This comes just over a week after Ofgem launched a review into standing charges for gas and electricity, which have risen by up to 60 per cent in two years, with further increases expected in April.

The charity warned of an “incredibly tough” winter ahead, with many Scots already struggling with household bills amid the cost-of-living crisis. Advice Direct Scotland also stressed the importance of people ensuring they are claiming all benefits they are entitled to.

Its free online calculator, available at, is tailored for Scotland and allows people to check their entitlement to both reserved and devolved benefits. 

Hazel Knowles, energy lead for Advice Direct Scotland, said:“Energy price rises at the coldest time of the year will alarm many people grappling with household bills. 

“Costs are already hundreds of pounds higher than pre-pandemic levels, pushing people into debt and having to make difficult decisions about spending on even essential items. “Given the challenging situation for many, it’s shaping up to be an incredibly tough winter.

“We urge people across Scotland not to struggle alone – our expert advisers can provide free advice on the support available and ensure that households are claiming all the benefits they are entitled to.

“With an upcoming hike in electricity standing charges from April, Ofgem’s review could benefit some of the most vulnerable consumers. “Energy affordability also needs a long-term solution, and we support calls for a social tariff to protect people from spending excessive amounts on their bills.”

Advice Direct Scotland is a charity which runs the national advice service Advice is available to everyone in Scotland, at no cost, regardless of personal circumstance.

Scotland’s national advice service, Advice Direct Scotland, runs the service with free, impartial, and practical advice on energy bills for anyone in Scotland.

Energy Advice is available at and on freephone 0808 196 8660, Monday to Friday, 9am to 5pm. The website also includes an online knowledge centre for Scots, with information on:

  • Billing and meters
  • Complaints and disputes
  • Grants and assistance
  • Scams and fraud
  • Loss of energy supply
  • Switching supplier

Media Enquiries

Marc Roseblade - Head of Content, Media & Marketing

Marc Roseblade

Head of Content, Media and Marketing , Advice Direct Scotland
m: 07542 027083
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