Scottish Women’s Rights Centre 


Phone number: 0808 801 0789 


Men’s Advice Line (MALE) 

Phone number: 0808 801 0327 (Monday to Friday, 9.00am to 5.00pm) 




999 – If you notice damaged cables on or near the ground, which are close to roads of footpaths, call 999 immediately 

105 – To report a power cut or damage to electricity power lines or substations  



0800 111 999 – To report a smell of gas or suspected leak 


0800 0778 778 – If you experience any problems with an unplanned interruption to your water supply contact Scottish Water 


Opening Hours – December and January

British Gas 

23rd December – 9am -3pm 

24th – 27th December – Closed 

28th – 30th December – 9-5 

31st December – 9am-3pm

1st / 2nd January – Closed 

Scottish Power 

23rd December – Normal Opening Hours 

24th – 27th December Closed 

31st December – 2nd January – Closed 

3rd January – Normal Opening Hours 

Ovo/SSE/ Boost 

23rd December – Normal Opening Hours

24th – 27th December – Closed 

31st December – 3rd January – Closed 

4th January – Normal Opening Hours 

E.on Next 

23rd December – Normal Opening Hours 

24th – 27th December – Closed 

31st December – 2nd January – Closed 

3rd January – Normal Opening Hours




23rd December – Normal Opening Hours 

24th – 27th December – Closed 

31st December – 2nd January – Closed 

3rd January – Normal Opening Hours 


 23rd December – Normal Opening Hours

24th-27th December – Closed

28th-30th December – Normal Opening Hours

31st – 2nd January – Closed

Emergency Numbers 

Note – Supplier opening hours may vary.

Utilita – no emergency number – online only – Utilita only have smart PPM 

Scottish Power – 0345 270 0700 (Select option for ‘off-supply’).

British Gas – 0330 100 0303 

E.on Next – 0808 501 5200 

Ovo – 0330 175 9669 

SSE/Boost – 0345 070 7372 

EDF – 0333 200 5110 

Octopus – 0808 164 1088 

Bulb – 0300 30 30 635 

Friendly Credit Hours


  • Friday 23rd 2pm to 10am Wednesday 28th  
  • Friday 30th 2pm to Tuesday 2nd 10am 

British Gas 

  • Saturday 24th 5pm to Wednesday 28th December 9am
  • Saturday 31st 5pm to Tuesday 3rd January 9am


  • 6pm Friday 23rd to 9am Wednesday 28th 
  • 6pm Saturday 23rd to 9am Tuesday 3rd 

Scottish Power 

  • Saturday 24th 6pm to Wednesday 28th 11am 
  • Saturday 31st 6pm to Tuesday 3rd 11am 


  • Friday 23rd 8pm to Wednesday 28th 9am 
  • Friday 30th 8pm to Tuesday 3rd 9am 


  • Saturday 24th 5pm through to Wednesday 28th 9am
  • Saturday 31st 5pm through to Tuesday 3rd 9am

E.on Next

*No friendly credit for traditional gas PPM’s  

  • Saturday 24th 5pm to Wednesday 28th 8am 
  • Saturday 31st 5pm to Tuesday 3rd 8am  


*No friendly credit for traditional gas PPM’s  

  • Friday 23rd 4pm to Wednesday 10am 
  • Friday 30th 4pm to Tuesday 3rd 10am   


  • 6pm Friday 23rd to 9am Wednesday 28th 
  • 6pm Saturday 23rd to 9am Tuesday 3rd 

Friendly credit will kick in if a customer goes off supply during these hours, and any spend will be recouped through the meter when you next top up. 

Trussell trust  

Phone number (Monday to Friday, 9am-5pm): 0808 208 2138 

Find a food bank: Find a Food Bank – The Trussell Trust 

Online contact page: Contact Us – The Trussell Trust 


Emergency food and support is available for people in need.  Each foodbank will arrange its own Christmas hours. You need a voucher from their referral agency first, so find your nearest foodbank, and find out when their referral agency is open too. To be able to access a foodbank you will need to be referred by one of the following:

  • Jobcentre Plus
  • A social worker
  • Citizens Advice
  • A children’s centre
  • Your local authority
  • Police or probation workers
  • A GP, health visitor or other medical professional

If you are not already in touch with any of the above, you can contact your local foodbank directly to ask for help. They will work with one of their referring agencies to arrange an appointment with you.

Emergency housing / homelessness contact information for local authority teams can usually be found on their individual websites. 

Local Authority contact info finder: Find your local council – 


Glasgow – Asylum and Refugee Team (Homelessness Service) – 0141 222 7352


Shelter Scotland 

Website: Home – Shelter Scotland 

Phone number: 0808 800 4444(weekdays from 9am until 5pm) 


Glasgow City Council (homelessness services) 

Visit their website for the most current information:


Glasgow City Council (social work services) 

To get a Social Work Services out of Office Hours you can call 0300 343 1505

Legal issues 

Law society of Scotland 

Website: Law Society of Scotland | Law Society of Scotland ( 

Phone number: Telephone: 0131 226 7411 



Scottish legal Aid Board 

Website: Home – Scottish Legal Aid Board ( 

Phone number: 0131 226 7061 



Contact your local GP practise.

For non-emergency out-of-hours assistance, contact NHS 24 on 111 or visit their website.

If you think you need immediate or emergency medical attention, dial 999.


In-hours dental emergencies  – In-hours is Monday to Friday, 9.00am to 5.00pm.

Registered with a Dentist – If you are registered with a dentist and think you have a dental emergency during this period, phone your dental practice. They’ll be able to tell you whether you should:

  • be seen by your dentist

  • go to a local hospital for care

Not Registered with a Dentist – If you are not registered with a dentist, follow the local advice given for each region listed here – Dental emergencies – NHS Scotland | NHS inform. Local area helpline operating as normal. 

Out-of-Hours Dental Emergencies  – Out-of-hours is: Monday to Thursday, 6.00pm to 8.00am, 6.00pm on Friday to 8.00am on Monday. If you think you have a dental emergency during this period, phone the 111 service.


0808 801 0677 (adult helpline)
0808 801 0711 (youth line)
0808 801 0811 (student line)

Offers information and advice on eating disorders, and runs a supportive online community. Also provides a directory of support services at HelpFinder.

Beat’s answers to five questions you may have about Christmas with an eating disorder


Campaign Against Living Miserably (CALM)
0800 58 58 58

Provides listening services, information, and support for anyone who needs to talk, including a web chat.

Combat Stress

0800 1381 619

Treatment and support for armed forces veterans who have mental health problems.

Cruse Bereavement Care

0808 808 1677

Information and support after a bereavement.

Cruse’s information on coping with grief at Christmas


LGBT Foundation

0345 3 30 30 30

Advice, support and information for people identifying as LGBTQ+. 
LGBT Foundation’s Christmas survival guide

Men’s Advice Line

0808 801 0327

Confidential advice and support for men who have experienced domestic violence and abuse by a current or ex-partner or family member.

National Domestic Abuse Helpline

0808 2000 247

Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.

PANDAS Foundation

‘The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.’

Tel (nationwide): 0808 1961 776


0300 003 0396

Provides help and support with relationships, including counselling and telephone support. 
Relate’s tips for a stress-free Christmas


SAMH Information Service

Information and support about mental health.

Available: 9am to 6pm, Monday to Friday
Phone: 0344 800 0550

116 123 (freephone)
Chris, Freepost RSRB-KKBY-CYJK
PO Box 90 90
Stirling FK8 2SA

Samaritans are open 24/7 for anyone who needs to talk. You can visit some Samaritans branches in person. Samaritans also have a Welsh Language Line on 0808 164 0123 (7pm–11pm every day). 
Samaritans’ Christmas coping information
Scottish Women’s Rights Centre

Support for women experiencing domestic abuse

Phone number: 0808 801 0789



85258 (text SHOUT)

Confidential 24/7 text service offering support if you are in crisis and need immediate help. Shout’s tips on feeling less alone over the festive season


Stand Alone

Charity supporting adults who are estranged (not in contact) from their family. Standalone’s festive guide to the Christmas period.

Survivors of Bereavement by Suicide (SOBS)
0300 111 5065

Emotional and practical support and local groups for anyone bereaved or affected by suicide.

0300 330 0630

Listening services, information and support for lesbian, gay, bisexual, and transgender communities.


The Compassionate Friends
0345 123 2304

Provides support to bereaved families after the death of a child. 
The Compassionate Friends’ tips for coping with Christmas

The National Association for People Abused in Childhood (NAPAC)
0808 801 0331

Supports adult survivors of any form of childhood abuse. Offers a helpline, email support and local services. 
NAPAC’s advice on surviving Christmas as a survivor


The Silver Line
0800 4 70 80 90

Provides support, information, friendship, and advice for older people (over 55) who may feel lonely or isolated.


Information and support for people affected by stillbirth, miscarriage, and premature birth. 
Tommy’s advice on coping with Christmas when you’ve suffered the loss of a baby


If you have been targeted by a scammer and have lost money from your bank account, you should report this to the police and the bank / card provider in the first instance. 


Police non-emergency (for reporting suspected fraud and scams): 101 


If you find yourself in an emergency situation, or are subject to threats or violence, you should call 999.


You can continue to report suspected scams and suspicious activity through our Quick Reporting Tool at These reports will be picked up by specialist consumer advisers during opening hours. 

Accessed through your Local Authority. Emergency contact information for local authority teams can usually be found on their individual websites. 

Local Authority contact info finder: Find your local council –